Privacy Policy
This policy explains what Drop Factory collects, why, and who we share it with. In short: we collect what's needed to run your account and publish your designs, we use trusted processors, and we don't sell your data.
1. Information we collect
- Account data — your email address and authentication details.
- Brand & design data — the brands, concepts, settings, and designs you create, so we can sync them to your account across devices.
- Usage data — counts of design rounds and feature usage, used for billing limits and improving the service.
- Billing data — your subscription status and plan. Card details are collected and stored by Stripe, our payment processor — not by us.
- Connected-store credentials — if you connect a Printify account, we store the access token you provide in our database, encrypted at rest, and use it only to publish your products to your stores at your direction.
- Technical data — basic device/browser information and logs needed to operate and secure the service. We use browser local storage to keep you signed in and remember your settings. Our public website records anonymous page-view counts with no cookies and no personal identifiers.
2. How we use it
- To provide the service: authenticate you, create your designs, sync your brands, and publish to the stores you connect.
- To bill you and enforce plan limits.
- To send account and service emails (e.g., sign-in confirmation, receipts, important notices).
- To secure, debug, and improve the service.
3. Service providers we share with
We use trusted third parties to run Drop Factory. Your data is shared with them only as needed to provide the service:
| Provider | Purpose |
|---|---|
| Supabase | Account authentication and secure data storage |
| Stripe | Subscription billing and payment processing |
| Netlify | Website and application hosting |
| Anthropic | Design concepts, text, image analysis, and design checks |
| OpenAI | Image generation, editing, and background extraction |
| xAI | Image generation |
| Replicate (including Google image models) | Image generation, editing, background removal, and upscaling |
| remove.bg | Background removal |
| Email provider | Sending you account and service emails |
| Printify / Shopify | Publishing products — only to accounts you connect |
These providers process data under their own privacy policies. We do not sell your personal information, and we do not share it for third-party advertising.
AI data sharing: In the Drop Factory iPhone app, interactive studio tools ask for your permission before the first request that sends data to these AI providers, and remember an Allow for your account. In the web studio these tools send the data described here when you use them. Depending on the action, the shared data includes selected images, design descriptions and instructions, and relevant brand details. This can include personal information contained in the images or text. In the iPhone app, choose Not now to stop the AI request; viewing, exporting, and deleting saved work and managing your account remain available. Change your choice at any time in My Factory → AI data sharing; turning it off stops new AI requests until you allow them again. Requests already sent may finish. Auto-drop schedules you previously enabled are managed separately in the app; turn off a schedule to stop its future processing.
4. Data storage and security
Your data is stored with our hosting and database providers and protected by access controls that scope your data to your account. Connected-store tokens are stored encrypted and used only for actions you initiate. No system is perfectly secure, but we take reasonable measures to protect your information and will notify you of a breach as required by law.
5. Your rights
You can access and update your account information in the app. To permanently delete your account, open My Factory → Delete account, or open account deletion. The option is also available on the plan-selection screen, without an active subscription. Confirm with your current password and type DELETE. Your request normally completes within a few minutes; the app shows a receipt and completion status, and temporary service failures are retried automatically.
Deletion cancels your Drop Factory subscription and removes your login, synced brands, designs, generation history, cloud files, and saved store connections. It does not issue a refund. Products and orders already published to Printify or Shopify remain with those services, as do files you exported to Photos, Files, or other apps. The iPhone app also offers to remove its locally saved exports. Required payment records may be retained by our payment provider. A minimal deletion receipt is retained for seven days after completion. You may still email us to request a copy of your data or help with your privacy rights.
6. Data retention
We keep your data while your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.
7. Children
Drop Factory is a business tool intended for adults. It is not directed to children under 18, and we do not knowingly collect their data.
8. International users
Drop Factory is operated from the United States and your data is processed there. By using the service you consent to that transfer and processing.
9. Changes to this policy
We may update this policy. Material changes will be reflected by the "last updated" date and, where appropriate, notice in the app or by email.
10. Contact
Questions, or a data request? Email rich@dropfactory.io.